Shipping Information

At KERALIVO™, shipping is free on every order. No minimum, no thresholds.

Order Processing Times

Give us 1 to 3 business days to process and dispatch your order. An order counts as dispatched once it has been handed to our shipping carrier and is on its way to you. During peak seasons and holidays, processing can stretch to 7 business days.

Estimated Shipping Times

The estimates below cover transit time only, meaning the time after your order leaves us and is with the carrier. How long it actually takes depends on several things, and where you live matters most.

🇺🇸 United States: 5 to 12 business days
🇨🇦 Canada: 7 to 14 business days
🇬🇧 United Kingdom: 7 to 14 business days
🇦🇺 Australia and 🇳🇿 New Zealand: 8 to 16 business days
Rest of the world: 10 to 20 business days

During busy periods and holidays, carriers often run behind and tracking updates can lag, and none of that sits within our control. Orders crossing borders can also be held up at customs. Either situation can push delivery past the estimates above.

Order Changes and Accurate Shipping Details

Making sure your shipping details are complete and correct at checkout is your responsibility. Missing or incorrect details can delay processing or lead to the order being cancelled. If our system flags a problem with an address, our support team will email you to confirm the details within 3 business days of the order being placed. If we hear nothing back in that time, we reserve the right to cancel the order.

Spotted a mistake in your details? Email hellow@keralivo.com within 24 hours of ordering. We will try to fix it, though we cannot promise changes are still possible once that window has passed.

Delayed Delivery

We know you want your order in hand quickly, and we get every parcel out as fast as we can. Even so, some delays are simply outside our hands.

Couriers run into problems of their own, whether that is severe weather, a transport disruption, or a backlog at a sorting facility. When that happens, we chase the courier and push to get your package moving again.

Other things can slow an order down before it even ships, such as stock availability, an address that needs verifying, or a payment that has not cleared. If anything like that comes up with your order, we will let you know as soon as we can.

KERALIVO™ is not liable for delivery delays caused by factors beyond our control, and we cannot guarantee an exact delivery date. What we can do is keep you posted on your order and help sort out whatever comes up.

Lost or Stolen Packages

A missing parcel is a miserable thing to deal with, and we take it seriously. That said, once a package is handed to the courier, it is in their hands rather than ours. If yours is lost or stolen, email hellow@keralivo.com and we will help however we can.

We recommend contacting the courier directly to open a claim. Most carriers have a process for this and will usually ask you for some details to get it started. We will follow up with the courier on your behalf and pass along any updates we get.

KERALIVO™ is not responsible for packages lost or stolen in transit, and these cases sit outside our refund policy. We will still do what we can to help you resolve it, and depending on the circumstances we may send a replacement.

Sometimes the courier tracks the package down and delivers it late. If it never turns up, filing a police report is worth doing, particularly if the tracking shows it was delivered.

Shipping Policy Changes

KERALIVO™ may modify or update this Shipping Policy at any time without prior notice. Customers are responsible for reading the current version before buying from us.

Placing an order with KERALIVO™ and continuing to use our products means you accept this Shipping Policy, including any changes made to it.

Check back on this page now and then so you know where things stand. Any questions about shipping, send them to hellow@keralivo.com.