Refund Policy

At KERALIVO™, we want every order to be worth what you paid for it. We believe in what we sell, and we ask that you give the product a fair trial of at least 14 days before deciding to send it back. If you are still not satisfied after those 14 days, and you are within our 60 day money back guarantee, write to us at hellow@keralivo.com and we will take it from there.

Cancellation Policy

Changes or cancellations must reach us within 24 hours of the order being placed. After that window the order has usually moved into processing, and we may not be able to stop it. If you do cancel in time, your refund will be issued within 7 business days.

60 Day Money Back Guarantee

Try the product for at least 14 days so you get a real sense of how it works for you. If it is not right, you can return it any time after day 14 and before day 60. Shipping fees, where they apply, are not refundable.

To start a return, use the form on our Contact Us page or email hellow@keralivo.com directly. Include your order number, or the name and email address you used at checkout, so we can find the order quickly.

Damaged Items

We pack orders carefully, but things can still go wrong in transit. We treat an item as damaged if it has a defect or if the product itself is broken. A dented or scuffed box with the product intact inside does not count as damage.

Tell us within 72 hours of delivery if your item arrives damaged. Email hellow@keralivo.com with a clear photo of the problem and we will confirm whether a free replacement applies. We do not refund, replace, or accept returns for items damaged through normal use, ordinary wear, or misuse.

Shipping and Delivery

We do our best to get orders out quickly, but delays caused by the courier, customs, or anything else beyond our control are not something we can be held responsible for. If your delivery runs into trouble, contact the courier directly, as they can track it far better than we can. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

Checking the shipping address at checkout is the customer's responsibility. If the address is wrong and you do not tell us within 24 hours of ordering, you will not be entitled to a resend or a refund.

We may update this Return and Refund Policy at any time. Customers should read the current version before buying. Placing an order with KERALIVO™ and continuing to use our products means you accept this policy.

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